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Analyzing the Total Cost of a Global Service Desk by CompuCom Systems, Inc. April 01, 2009 - (Free Research) Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Implementing Automated Functional Testing by Hewlett-Packard Company April 2007 - (Free Research) By automating functional testing, you can take major steps forward to improve automated business processes. Your development and QA teams can increase the speed and accuracy, and your IT department can achieve a higher ROI from software projects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Managed Service Delivery With Secure Application Acceleration by Blue Coat December 2008 - (Free Research) This whitepaper will examine the trends and challenges associated with web-based services and MSPs, and will identify the best way to optimize network and application performance and security. We will look at today's best practices and examine how Blue Coat Systems is addressing requirements with an integrated solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Choosing the Best CRM for Your Organization by Oracle Corporation September 2007 - (Free Research) Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Information Management: Strategy, Best Practices & Technologies on Your Path to Success by SAP America Inc September 2008 - (Free Research) The goal of this paper is to paint the EIM landscape, noting its components but focusing on the importance of an overarching EIM strategy that focuses on corporate objectives while at the same time offering cross-functional support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Protection Options for Virtualized Servers: Demystifying Virtual Server Data Protection - Best Practices and Technologies by Quantum Corporation June 2008 - (Free Research) Virtualized server environments or infrastructures have varying functionalities and interfaces for application aware integration to enable complete and comprehensive data protection with data and transactional integrity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Ready Configurations for Virtualization with Dell™ Poweredge™ Blade Servers, Dell Equallogic™ Storage, and VMware Infrastructure™ by Dell, Inc. and Intel May 2009 - (Free Research) This white paper provides an overview of recommended servers, storage, software, and services. It can be used to plan, scope, and procure the required components to set up a virtualization infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Backup Optimization Best Practices by FalconStor Software May 2009 - (Free Research) Join Paul Kruschwitz, Director of Enterprise Solutions for Falconstor Software, as he discusses best practices for backup optimization. Learn about the benefits of a virtual tape library (VTL), common problems with backup environments, and the latest Falconstor VTL solutions. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Take the Maturity of Your Systems and Software Development Process to the Next Level with ALM by IBM April 2008 - (Free Research) This white paper introduces the steps that organizations must take to improve their systems and software development processes, by implementing key best practices and uniting development teams with Application Lifecycle Management (ALM). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

EMC's Comprehensive Approach for Building Proven Information Infrastructure Solutions by Wipro Technologies October 2008 - (Free Research) In this paper, Wipro Technologies focuses on the methodology EMC follows for building its Proven Solutions for organizations of all sizes and domains. This paper also demonstrates the methodology using an example of the solution development process for Microsoft Exchange in physical and VMware environments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SharePoint Customization Best Practices by Global Knowledge December 2008 - (Free Research) This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

e-Learning Best Practices as You Begin Your Research into Learning Management Systems by SyberWorks, Inc. March 2008 - (Free Research) The e-Learning industry has grown tremendously since the early days of computers and the Internet. This white paper will provide some basic information to help you as you begin your research into e-Learning and learning management systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Deduplication Approaches: Solving Today's Most Common Backup Problems by Quantum Corporation December 2008 - (Free Research) This Technology Brief discusses different approaches to data deduplication in the market today along with the pros and cons of each, and then matches some of the most common backup problems to a recommended deduplication approach. The brief close with a spotlight on Quantum's DXi7500 enterprise disk backup and replication system (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Requirements engineering for the automotive industry. by IBM March 2009 - (Free Research) This white paper explores requirements engineering and its groundbreaking role in product development and engineering for the industrial segment. It discusses the best practices and benefits of requirements engineering, and how automotive manufacturers can overcome today's quality and cost challenges using those best practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Software Requirements Management by IBM November 2009 - (Free Research) This E-Guide provides an expert overview of software requirements management and examines issues with requirements-based testing, software requirements documentation, requirements creep, and requirements use cases. (EGUIDE) VIEW ABSTRACT | GO TO

IBM Smart Products Webcast: The Payoff of Driving Requirements Management Across Product Development by IBM December 2009 - (Free Research) This webcast discusses how to implement a structured approach to requirements management based on IBM Rational software -- a primary driver for quality improvement. A panel of experts share real-world examples and proven best practices for delivering innovative, high quality products to market in shorter timeframes. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

E-Zine: THE GREEN AND VIRTUAL DATA CENTER - Chapter 4: IT Infrastructure Resource Management by SearchStorage.com August 2009 - (Free Research) Best practices, people, processes, and procedures combine with technology tools, hardware, software, networks, services, and facilities to enable a virtual data center. The importance of this chapter is to understand how all these elements coupled with existing and emerging technologies can be applied to improve IT service delivery. (EZINE) VIEW ABSTRACT | GO TO

Enterprise Content Management (ECM) or Best of Breed Web Content Management (WCM) Different Technologies for Different Needs by SDL Tridion June 2009 - (Free Research) This paper examines SDL Tridion's position within the overall content management landscape as defined by business needs, rather than underlying technology. It also explains how organizations can combine different content management technologies to solve various business requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SUN SPARC® ENTERPRISE! M4000, M5000, M8000, AND M9000 SERVER ARCHITECTURE by Sun Microsystems, Inc. July 2008 - (Free Research) Sun SPARC® Enterprise M4000, M5000, M8000, and M9000 servers are highly reliable, easy to manage, vertically-scalable systems with many of the benefits of traditional mainframes - without the associated cost, complexity, or vendor lock-in. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation September 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

HP Data Protector 6.1 Software: VMware Integration Installation Best Practice by Hewlett-Packard Company June 2009 - (Free Research) This white paper provides information on how to plan and install the HP Data Protector VMware Integration in different ways. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Preparing for e-discovery - The litigator and the information professional responsibilities by Hewlett-Packard Company March 2009 - (Free Research) This paper reviews e-discovery scenarios where Legal and IT must be a united front; understanding both sets of requirements and responsibilities, managing the e-discovery process, and action steps for Legal and IT to ensure regulatory compliance and reduced costs and risk of e-discovery. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript - Best Practices: Protect Your Online Revenue Through Web Performance Testing by Gomez October 2009 - (Free Research) This transcript will discuss optimizing application performance and quality, and various strategies that IDC sees in its research to help you improve your decision making about how you approach quality, management and performance optimization. Read on to learn more about how to protect your online revenue through web performance testing. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Future-Proof Your Compliance Program by IBM July 2009 - (Free Research) The regulatory environment is constantly changing, so creating a streamlined and flexible program is every security pro's first goal when it comes to compliance. Check out this videocast for best practices on forming a comprehensive compliance program. (VIDEO) VIEW ABSTRACT | GO TO

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