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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Future-Proof Your Compliance Program by IBM July 28, 2009 - (Free Research) The regulatory environment is constantly changing, so creating a streamlined and flexible program is every security pro's first goal when it comes to compliance. Check out this videocast for best practices on forming a comprehensive compliance program. (VIDEO) VIEW ABSTRACT | GO TO

A Guide to the Value of Reliable Data in Insurance by DataFlux Corporation November 02, 2009 - (Free Research) Only when data is trusted can it be used in confidence in all insurance operational and analytical process activities. This paper examines the impact of unreliable data on insurance companies. It then defines the requirements needed to guarantee data reliability in insurance and offers a practical approach to creating and governing that data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc. HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Brown & Brown Protector Plans: E-Discovery Results 5X Faster - Data Integrity Ensured, Hardware And Labor Requirements Minimized With SaaS-Based Unified Email Management Solution by Mimecast August 06, 2009 - (Free Research) In this case study, we'll see why Brown & Brown Protector Plans turned to Mimecast's SaaS-based, "always available" enterprise email management in the cloud for their archiving, discovery, continuity, security and policy needs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Deliver Effective Governance for Identity and Access Management by IBM June 11, 2009 - (Free Research) Organizations should consider a thorough approach to IAM governance that meets the requirements of discovering, documenting and analyzing user access; establishing a process for user access governance; ensuring that constraints help manage business conflict; enforcing policies; and continuous monitoring. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Essential Guide to HIPAA by Information Security Magazine August 31, 2009 - (Free Research) Electronic health records are a cornerstone of President Obama's national healthcare reform. But in order to succeed, healthcare organizations need to ensure consumer privacy. As a result, changes to the Health Insurance Portability and Accountability Act were recently enacted. We'll explain the new requirements and how to prepare for an audit. (EGUIDE) VIEW ABSTRACT | GO TO

FACTS Defined Contribution System (FACTS DCS) - Advanced Technologies for Expert Health Claims Management by Ebix Health, Inc. January 2004 - (Free Research) FACTS DCS is the technology solution that deliver consumer directed health plan administration seamlessly within your health claims processing operations. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Buyer’s Guide for Compliance Solutions by Oracle Corporation February 2009 - (Free Research) This document presents an overview of the Sarbanes-Oxley Act (SOX), Gramm-Leach-Bliley Act (GLB), and Health Insurance Portability & Accountability (HIPAA). It then translates these mandates into identity management requirements and challenges; defines and describes the reference model, and applies the reference model to the mandates. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Boosting Efficiency with IT Process Automation by CA June 2008 - (Free Research) As data center infrastructures become increasingly complex, so do the IT processes--such as incident management and server provisioning--that keep infrastructure up and running. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reinsurance Company Improves Data Quality, Enhances Profitability with DataFlux by DataFlux Corporation January 2009 - (Free Research) DataFlux dfPower Studio combines several tools to help standardize incoming data and assist companies in building business rules into their system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Tips on Applying for and Passing the PMP or CAPM Exam: Updated for PMBOK 4th Edition by Global Knowledge January 2007 - (Free Research) This white paper outlines the application process for both the PMP and CAPM exams, explains the composition of the exam questions, provides tips for successfully passing the exam, and lists the requirements to maintain certification. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

NetBackup™ Architecture Overview by Symantec Corporation December 2008 - (Free Research) The purpose of this document is to provide an overview of the requirements for a basic NetBackup™ architecture to help customers understand which components are required in a data protection solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC Technology Spotlight: Optimizing Storage to Reduce Data Footprint and Lower Costs by Hewlett-Packard Company December 2008 - (Free Research) This white paper examines data deduplication technologies supported by the latest Storage Solutions from HP. Data deduplication is a hot topic in data protection and therefore, also a relevant topic for HP Data Protector software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Center Projects: Growth Model by APC November 2008 - (Free Research) Long term data center or network room capacity planning may seem impossible in the face of evolving IT technology and business requirements. This paper shows a simple and effective way to develop a capacity plan for a data center or network room. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Center Projects: System Planning by APC February 2009 - (Free Research) The planning sequence described in this paper covers the design of the data center's physical infrastructure layer, whose job it is to house, power, cool, and protect the data center's computing and network functions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Take the Maturity of Your Systems and Software Development Process to the Next Level with ALM by IBM April 2008 - (Free Research) This white paper introduces the steps that organizations must take to improve their systems and software development processes, by implementing key best practices and uniting development teams with Application Lifecycle Management (ALM). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategic QA: Steps to Effective Software Quality Assurance by IBM July 2007 - (Free Research) This whitepaper details the challenges and solutions available for organizations wishing to improve their software development process, reduce costs, improve quality and increase reliability of planning. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Information Management: Strategy, Best Practices & Technologies on Your Path to Success by Business Objects September 2008 - (Free Research) The goal of this paper is to paint the EIM landscape, noting its components but focusing on the importance of an overarching EIM strategy that focuses on corporate objectives while at the same time offering cross-functional support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Service Management: What It Is and Why You Should Care by Global Knowledge December 2008 - (Free Research) The purpose of this business training white paper is to explain what BSM is and what it isn't and it will also describe BSM benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sun's Reference Architecture for Next-Generation Data Backup by Sun Microsystems, Inc. November 2008 - (Free Research) This document describes the Sun reference architecture for next-generation data backup using Symantec NetBackup software. (BOOK) VIEW ABSTRACT | GO TO

Sun Storage and Archive Solution for HPC by Sun Microsystems, Inc. November 2008 - (Free Research) This article is intended for IT managers and storage architects familiar with HPC applications and data requirements in the organization. (BOOK) VIEW ABSTRACT | GO TO

Sun Fire X4540 Server as Backup Server for Zmanda's Amanda Enterprise 2.6 Software by Sun Microsystems, Inc. November 2008 - (Free Research) This guide discusses how to quickly configure the Sun Fire X4540 server as a backup server for Amanda Enterprise Edition software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

3PAR Thin Copy Desktop: A VDI-Optimized Storage Solution by 3PAR July 2008 - (Free Research) Virtual Desktop Infrastructure enables end users or their hosting providers to provision and manage hundreds of individual, virtual desktops from a set of centrally administered, consolidated servers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Protection Options for Virtualized Servers: Demystifying Virtual Server Data Protection - Best Practices and Technologies by Quantum Corporation June 2008 - (Free Research) Virtualized server environments or infrastructures have varying functionalities and interfaces for application aware integration to enable complete and comprehensive data protection with data and transactional integrity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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