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Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat August 01, 2008 - (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Delivering More Value: What’s New in RRC 2.0 by IBM November 04, 2009 - (Free Research) IBM Rational ® Requirements Composer helps teams define requirements more effectively and apply 'just enough' management to them across the project lifecycle. Join this webcast to learn more. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

More Accurate Inventory Control Delivers Better Customer Service: Virco Case Study by CDC Global Services - Catalyst September 17, 2009 - (Free Research) In this case study you will learn how Virco turned to Catalyst, to improve its efficiency and lower costs related to warehouse activities. Catalyst is a warehouse management system that works with current SAP foundations and provides accurate inventory control to eliminate stock-outs, without negatively impacting customer service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Leaner and Greener Because of Intel® Core™2 Processors with vPro™ Technology by Intel Technology Provider September 08, 2009 - (Free Research) Recently, the University of Plymouth, located in the U.K., completed a refresh of their 4,800 desktop PCs, upgrading the systems to PCs with Intel® Core™2 processors with vPro™ technology in order to offer students the latest in IT services. The following paper provides an ROI analysis of this PC deployment. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The PCI Audit: Requirements 7-12 by SearchSecurity.com October 26, 2009 - (Free Research) This collection of slides from Diana Kelley and Ed Moyle presents an overview of PCI DSS requirements 7 through 12. Check it to learn about the second half of PCI DSS, learn what each one means, and how it will be effected by version 1.2 of PCI DSS. (PRESENTATION) VIEW ABSTRACT | GO TO

VIPRE® Enterprise, version 3.1.3121 - AntiMalware Solution by Sunbelt Software July 31, 2009 - (Free Research) VIPRE® Enterprise has been built from the ground up for robust enterprise malware remediation. With its single-engine malware scanning technology, you get powerful high-performance software that doesn't slow down users' PCs and is low on system resources. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Project Management Office Best Practices, A step-by-step plan to build and improve your PMO by Oracle Corporation April 01, 2009 - (Free Research) The best-performing project management offices reduce business risk, optimize resources and contribute to business growth through a portfolio management office, according to Gartner. Read this informative paper from Oracle and take your first step to establishing a PMO or maturing your already established PMO. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Solutions: The Payment Card Industry Data Security Standard by CDW Corporation November 03, 2008 - (Free Research) This brief document provides a listing of the six primary objectives for companies to meet in order to comply with the Payment Card Industry Data Security Standard (PCI DSS). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PCI DSS: Best Practices for Compliance by Red Hat September 02, 2009 - (Free Research) Get your biggest PCI questions answered in this expert video. Find out about the different levels of merchants in PCI DSS, how well merchants understand those levels and whether the government may eventually have to mandate controls over the credit card industry. (VIDEO) VIEW ABSTRACT | GO TO

Security Awareness: Is User Education of Any Use at All? by ESET December 08, 2008 - (Free Research) This paper examines arguments for and against security awareness training and education, approaches to integrating social approaches to security, and user-friendly approaches to teaching computer hygiene to mixed audiences. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Securing a Dynamic Infrastructure by IBM June 12, 2009 - (Free Research) This white paper describes how security that is built into a dynamic infrastructure can mitigate risks, enabling agility, secure collaboration, and business transformation. The IBM Security Framework and lifecycle approach can help address changing business requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reducing Risk through Requirements-driven Quality Management: An End-to-end Approach by Hewlett-Packard Company December 23, 2008 - (Free Research) This white paper explains a structured way to manage requirements and how risk-based requirements and quality management are inseparable from the larger process of managing the planning, test and release of a software system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business Benefits of Hosted Email Security for the SMB by Trend Micro GmbH December 15, 2008 - (Free Research) This white paper provides small business owners, midsize company executives, and functional IT staff with a deeper look at how hosted messaging security can help address and manage a dynamically changing threat environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Backup and Archive Are Not the Same Thing! by Symantec Corporation September 28, 2009 - (Free Research) Discover some of the challenges you'll face when compliance mandates a retention policy that just doesn’t make sense, and learn about some alternate solutions to backup and archiving you may not have considered yet. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

NetBackup™ Architecture Overview by Symantec Corporation December 2008 - (Free Research) The purpose of this document is to provide an overview of the requirements for a basic NetBackup™ architecture to help customers understand which components are required in a data protection solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Starting a Search Application by Lucid Imagination April 2009 - (Free Research) There are many ways that people come to the conclusion that they need a search application, and a variety of ways in which they can then proceed. Here are some of the steps that users often consider (or maybe should consider) before they're ready to start building an application. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving Effective Software Quality to Address Application Complexity by Hewlett-Packard Company December 2009 - (Free Research) Join Melinda Ballou as she answers how organizations can be successful and maintain high-performing business-critical software with fewer resources and strategies for successful quality adoption. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

IDC Report on ITIL: How to manage the IT Service Lifecycle by Hewlett-Packard Company October 2008 - (Free Research) Read this IDC white paper to learn more about IT Infrastructure Library implementation and the ITIL service management lifecycle. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automate Virtualization in Your Data Center - EMA Analyst Report by Hewlett-Packard Company December 2008 - (Free Research) This EMA white paper addresses the challenges of a complex multi-tier environment. It highlights specific examples of how virtualization provides measurable ROI, looks at the challenges for data center management that virtualization introduces, and most importantly, it provides specific and actionable recommendations for managing virtual systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC Technology Spotlight: Optimizing Storage to Reduce Data Footprint and Lower Costs by Hewlett-Packard Company December 2008 - (Free Research) This white paper examines data deduplication technologies supported by the latest Storage Solutions from HP. Data deduplication is a hot topic in data protection and therefore, also a relevant topic for HP Data Protector software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Safeguarding Your Data with Red Hat Enterprise Virtualization for Desktops by Red Hat October 2009 - (Free Research) The need to protect sensitive data has increased dramatically in the past several years. This can be attributed to a continually-evolving environment in which business requirements have changed and in which new regulatory mandates have come into existence. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

We Have Met the Enemy, and He is Us by IBM December 2008 - (Free Research) Organizations are being forced to move towards identity-based access lifecycle management tools in order to support IT agility and flexibility, safely empower staff, meet compliance requirements, and cope with the rapid evolution of data centers and core systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategic QA: Steps to Effective Software Quality Assurance by IBM July 2007 - (Free Research) This whitepaper details the challenges and solutions available for organizations wishing to improve their software development process, reduce costs, improve quality and increase reliability of planning. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Requirements engineering for the automotive industry. by IBM March 2009 - (Free Research) This white paper explores requirements engineering and its groundbreaking role in product development and engineering for the industrial segment. It discusses the best practices and benefits of requirements engineering, and how automotive manufacturers can overcome today's quality and cost challenges using those best practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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