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For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc.
September 16, 2009 - (Free Research) This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
Mastering Disaster Recovery for Mid-Sized Organizations by Zenith Infotech
October 29, 2009 - (Free Research) A comprehensive disaster recovery implementation is critical to ensuring computing resources maintain operations in the event of a server failure or data loss. Mastering disaster recovery in mid-sized organizations requires the careful identification and implementation of end-to-end backup along with recovery tools and services.
The MidMarket CIO's Guide to Successful ITIL Implementation by SkillSoft Corporation
September 15, 2009 - (Free Research) Businesses across the globe have adopted the concepts set forth in the IT Infrastructure Library (ITIL), a set of guidelines to help companies determine best practices to achieve quality service. This eGuide will answer the common questions that arise when considering implementation as well as introduce you to resources from Skillsoft on ITIL.
Web Content Control: Five Steps to a Successful Implementation by Untangle, Inc.
October 2009 - (Free Research) Implementing Web Content Control can seem intimidating. It represents the uneasy marriage of network administration and human resource management. With a little forethought, however, it becomes straightforward and very effective. Read this whitepaper for a step-by-step overview of a successful web content control implementation.
Managing Requirements, Tests and Defects with HP Quality Center by Hewlett-Packard Company
May 2007 - (Free Research) HP TestDirector for Quality Center software drives a more effective and efficient global application testing process and supports high levels of communication and collaboration among distributed testing teams.
Application Lifecycle Management (ALM) software solutions for green IT by IBM
February 2009 - (Free Research) This whitepaper will explore best practices for green IT and how Application Lifecycle Management (ALM) can help companies achieve green IT processes for software application management. Specifically, ALM solutions can help IT organizations reduce energy consumption and costs associated with multi-site software development.
Achieving PCI Compliance with Red Hat Enterprise Linux by Red Hat
August 2009 - (Free Research) While enterprises are often able to achieve compliance during an audit, they often have difficulty maintaining compliance on an ongoing basis. Learn how Red Hat Enterprise Linux's built-in features will allow your business to develop a robust implementation for managing all security necessary to achieve and maintain compliance on an on-going basis.
Best Practices for Implementing Automated Functional Testing by Hewlett-Packard Company
April 2007 - (Free Research) By automating functional testing, you can take major steps forward to improve automated business processes. Your development and QA teams can increase the speed and accuracy, and your IT department can achieve a higher ROI from software projects.
eGuide: Application Lifecycle Management by Hewlett-Packard Company
December 2008 - (Free Research) This E-Guide discusses the benefits and drawbacks of consistency in ALM and provides an overview of the challenges associated with building and managing quality into the software development life cycle (SDLC).
Solutions Provider Improves Productivity with Flexible Implementation Methodology by Microsoft
June 2007 - (Free Research) Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...
Strategic QA: Steps to Effective Software Quality Assurance by IBM
July 2007 - (Free Research) This whitepaper details the challenges and solutions available for organizations wishing to improve their software development process, reduce costs, improve quality and increase reliability of planning.
IDC WhitePaper: The Business Case for a Unified Wired and Wireless Solution by Hewlett-Packard Company
August 2008 - (Free Research) To determine the return on investment (ROI) associated with the implementation of an HP ProCurve UWW network solution, IDC conducted a study of eight organizations world wide that have successfully performed HP ProCurve UWW implementations and are running the solution in their production environments today. This paper gives the results.
eBook: Manufacturing ERP software selection demystified: How to evaluate ERP platforms by IQMS
March 2009 - (Free Research) There are many choices and considerations in the manufacturing ERP software market - and navigating the many options to find the right choice for your organization can seem like an overwhelming task. In this E-Book, read how SearchManufacturingERP.com turned to the experts at Panorama Consulting Group find the right one.
5 Levels of Agile Planning: From Enterprise Product Vision to Team Stand-up by Rally Software Development Corp.
August 2008 - (Free Research) Existing agile methods often focus on small, single-team projects, overlooking the broader impact of large programs. This paper outlines a distinct planning framework that has been successful in large-scale agile software development projects and relies..
Plugging In the Universal Adapter by Oracle Corporation
January 2009 - (Free Research) Oracle User Productivity Kit is the end user training and implementation solution for Oracle and non-Oracle applications. Check out this white paper to understand how you can 'plug in' Oracle User Productivity Kit and use it as the universal adapter for all enterprise application training and implementation needs.
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