Unified Communications / Voice & Data Convergence | Interactive Voice Response (IVR/ CTI) | Telephony/ CTI/ VOIP | Business Process Management (BPM) | Secure Instant Messaging | Voice Logging and Quality Assurance Recording | Business Intelligence Solutions | Network Management | Enterprise Systems Management | Migration Tools and Services

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Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation September 01, 2009 - (Free Research) When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Voice Architectures and Deployment Models by Global Knowledge December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Key Considerations for Migration to Voice-Over-IP (VoIP) by Interactive Intelligence, Inc. August 2009 - (Free Research) In this technical webinar you'll learn key things to consider as part of a business migration to voice-over-IP – designing your data network for QOS, traffic analysis and capacity planning, four possible architecture models, security requirements, and VoIP design components. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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